How to Use Account Level Credit for Service Usage

(Doc ID 2165553.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.7.0 and later
Information in this document applies to any platform.

Goal

An end user has an account with both account level and service level balance groups.
When both account and service level balance groups have credit, the usage consumes the service level balance successfully.
However, if only account level balance group has credit, the usage is failed to consume the account level balance.

How can the end user consume account level balance credit in such case?


 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms