Service Alert Parameters Incorrectly Listed As Violated When Using Duration (Doc ID 2165644.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 to 1.12.0.3 [Release 1.12]
Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 1.12.0.3 [Release 1.12]
Information in this document applies to any platform.

Symptoms

On : 1.12.0.3 version, Service Alert

If you have multiple Duration parameters configured in Service Alert, and one of them expires for an event, Service Alert will will list all Duration parameters as being violated when sending out notices.


You have configured some long Duration service alerts for outages lasting longer than 10 hours, by setting the Duration parameter in service alert. When an event begins and a normal (0 duration) service alert gets sent out, only the normal service alert is listed in the Violated Parameters section of the service alert. If the ERT (Estimated Restoration Time) is updated within the first 10 hours, and a normal ERT updated service alert is sent, both the normal parameter and the Long Duration parameter are listed in the Violated Parameters section of the normal service alert, but the Long Duration service alert does not get sent (in most cases). It seems service alert sometimes starts sending these Long Duration service alerts when the duration threshold value has not been met yet. The same thing seems to happen if the event is restored within 10 hours. The Long Duration service alert parameter is listed in the Violated Parameters section of the normal service alert.


Service Alert should not include unviolated Duration parameters in the list of Violated Parameters if the duration hasn't passed yet.

The issue can be reproduced at will with the following steps:
1. Create several parameters, including a duration.
2. Change the job so at least one of the parameters gets violated.
3. Observe that the duration parameter gets included in the list of violated parameters in the email notice.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms