Data Provider or Other Service Returned an E_Fail Status. Please Contact Your System Administrator to Correct the Problem When Export Project via Excel Format (Doc ID 2166140.1)

Last updated on OCTOBER 11, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.8.0 and later
Primavera P6 Professional Project Management - Version 15.2.9.0 and later
Information in this document applies to any platform.

Symptoms

Export Spreadsheet "XLS" results in 'E_fail Delivery' error.

ERROR
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Data provider or other service returned an E_Fail status. Please contact your system administrator to correct the problem

STEPS
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The issue can be reproduced at will with the following steps:

1. Open a Project.
2. Then, go to File, Export, Spreadsheet (XLS).
3. Another screen will pop up (EXPORT TYPE Check mark activities, activity, relationship, expenses, resources, and resource assignment)

4. Make sure the template includes the resource note column, select Finish.
5. This will Result in error: 'Primavera P6 Professional R15.2 Export Failed. Data provider or other service returned an E_Fail status. Please contact your system administrator to correct the problem.'


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot export Excel successfully.

Cause

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