Sale Transaction Is Completing Abruptly Without Any Line Items Shown on Receipt (Doc ID 2166619.1)

Last updated on MARCH 27, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

For a sale transaction, when the user tries to enter the Gift Card / Cert. section after coming back from the Tender Options screen, the transaction is completing abruptly and the receipt is printed with no line items.

Steps to Reproduce:

  1. Log in using 'POS F3'
  2. Scan Item:1234
  3. Press "Tender F6"
  4. Press "Undo Esc" on the Tender Options screen
  5. Press "Delete F11"
  6. Press "More F9"
  7. Press "Gift Card/Cert. F7"
  8. Click anywhere on the POS screen but not on the two pop-up buttons.
  9. Notice that the transaction gets completed and persisted in the database.  However, the receipt is printed with no line items.

Cause

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