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No Calc Lines Freezes Application UNABLE TO NAVIGATE TO OTHER TABS ON BILL SEGMENT PAGE IF SEGMENT IS IN ERROR (Doc ID 2167618.1)

Last updated on MARCH 19, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Description: If a bill segment is in error and the user tries to navigate from any tab while user is on Calc Lines Tab, user is unable to navigate on
Bill segment page.

Steps to Follow:
1. Create a bill with some bill segments in error.
2. Select the hyperlink from bill page of bill segment in error.
3. Navigate to the Calc lines tab on bill segment page.
4. Select the Main tab.

Actual Result:
Unable to move back to the main tab. User is stuck on the Calc Lines Tab.

Expected Result:
User should be able to move to any other tab on Bill segment Page.

Changes

 Upgrade to Oracle Utilities Customer Care and Billing (CCB) 2.5.0.1.0 or 2.5.0.2.0

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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