HOW IS THE START DATE ON RATE CHECK'S CALC LINES OF SUB SERVICE AGREEMENT DETERMINED ?

(Doc ID 2167837.1)

Last updated on AUGUST 05, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

When a Sub Service Agreement is used in Rate Check calculation, the generated Start Date of the resulting Calc Line should always be based on the Initial Start Date Option specified on the SA Type associated to the Master Service Agreement. This same logic is used in determining the Start Date of the Bill Segment’s Calc Line in generating a bill for a Sub SA.


Currently, the Start Date of the resulting Calc Line is obtained based on the Initial Start Date Option indicated on the Sub Service Agreement’s SA Type. The Start Date cannot be computed correctly since the Initial Start Date Option is not applicable to any Sub SA Type. This resulted in a disparity on the Start Date obtained using Rate Check and through Bill generation.

 

Issue Description

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1. Using the context menu in the Bill Segment page specified in the Data Setup for Sub SA, navigate to Rate Check using the Service Agreement ID.

 

2. On the Main tab of Rate Check page, enter the values for Start Date, End Date and Service Quantity details based on the values found on the Bill Segment of Sub SA

in the Data Setup.

 

 

Actual Result

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Click the Check Rate button and verify the results on the Results – Calc Lines tab. Start Date on the resulting Calc Line should be the same as the Start Date on the Calc Lines tab of the Bill Segment for Sub SA in the Data Setup.

 

Cause

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