Notification Center managed Notifications are not being sent out of CCB
(Doc ID 2167994.1)
Last updated on JANUARY 02, 2024
Applies to:
Oracle Utilities Customer Self Service - Version 2.1.0.2 and laterOracle Utilities Customer Care and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.
Symptoms
Payment Received Notification Task does not send notification email to user when payment is received and Task is "due for notification".
Test Case:
- In OUCSS, create Payment Received subscription with email preference
- In CCB, Self Service Task (SST) for Payment Received is created
- Make a payment for the account, SST "Is Due For Notification" flag is set
- Run WX-NOTIF - no notification is sent out due to "Notification will not be sent. No active or default preference was found."
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |