Download Multiple Files to Zip File Shows Most of Files Are Lost (Doc ID 2169226.1)

Last updated on FEBRUARY 20, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.4.0 version, Folders, Files & Attachments

ACTUAL BEHAVIOR
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Multiple files downloaded Download.zip does not include all selected files and filename is not recognized.

EXPECTED BEHAVIOR
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Download.zip should include all selected files and all filename must be same as original.

STEPS
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The issue can be reproduced at will with the following steps:

1. Logon Agile Web Client as administrator from Windows 7 client.
2. Open any Part, go to Attachment tab
3. Click Add to upload more than 3 files with Chinese file name:
4. After uploaded, select these 3 files and click Get
5. Download.zip file is downloaded to local machine.
6. Open Download.zip in Windows 7, find only one file in the zip file but the filename is not recognized.

Cause

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