CC&B sudden failure, "This Page Can't Be Displayed" The persistent file store "_WLS_AdminServer" cannot open file _WLS_ADMINSERVER000000.DAT. (Doc ID 2169588.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.4.0.2.0 version, DB - Database

CC&B production web page may suddenly go down, resulting in "This page can't be displayed" in the browser.  You may review the application logs only to come up empty handed with no info identifying the root cause. If you review AdminServer.log, you may see an error similar to the following:

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<[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> weblogic.store.PersistentStoreFatalException: [Store:280105]The persistent file store "_WLS_AdminServer" cannot open file _WLS_ADMINSERVER000000.DAT.
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Cause

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