CC&B sudden failure, "This Page Can't Be Displayed" The persistent file store "_WLS_AdminServer" cannot open file _WLS_ADMINSERVER000000.DAT.
(Doc ID 2169588.1)
Last updated on DECEMBER 23, 2020
Applies to:Oracle Utilities Customer Care and Billing - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
CCB - Oracle Utilities Customer Care and Billing
SP - Service Pack
JVM - Java Virtual Machine
WLS - Oracle WebLogic Server
On CCB v18.104.22.168.0
CC&B production web page may suddenly go down, resulting in "This page can't be displayed" in the browser. You may review the application logs only to come up empty handed with no info identifying the root cause. If you review AdminServer.log, you may see an error similar to the following:
<[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> weblogic.store.PersistentStoreFatalException: [Store:280105]The persistent file store "_WLS_AdminServer" cannot open file _WLS_ADMINSERVER000000.DAT.
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