ERROR: java.lang.ClassNotFoundException: oracle.adf.share.http.ServletADFContext on CCB startup, help button not working
(Doc ID 2169605.1)
Last updated on AUGUST 04, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and laterInformation in this document applies to any platform.
Symptoms
On : 2.5.0.2.0 version
ACTUAL BEHAVIOR
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After upgrading an instance with Oracle Help for Web (OHW) from Customer Care and Billing CCB 2.5.0.1.0 / Framework (FW) 4.3.0.1.0 to CCB 2.5.0.2.0 / FW 4.3.0.2.0, you will find that patch 21784370, which added adf-share-support-12.1.3.0.41.jar to $SPLEBASE/etc/lib is removed. As a result, the following error will return when starting the application when tailing the weblogic_current.log:
Changes
STEPS TO REPRODUCE
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The issue can be reproduced at will with the following steps:
1. Install Oracle Help for Web on an instance with CCB 2.5.0.2.0 or upgrade an instance with Oracle Help for Web to this version.
The issue with the help button not functioning can be reproduce by manually adding the removed adf-share-support.jar to the $SPLEBASE/etc/lib directory
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |