My Oracle Support Banner

ERROR: java.lang.ClassNotFoundException: oracle.adf.share.http.ServletADFContext on CCB startup, help button not working (Doc ID 2169605.1)

Last updated on DECEMBER 07, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.5.0.2.0 version

ACTUAL BEHAVIOR
---------------
After upgrading an instance with Oracle Help for Web (OHW) from Customer Care and Billing CCB 2.5.0.1.0 / Framework (FW) 4.3.0.1.0 to CCB 2.5.0.2.0 / FW 4.3.0.2.0, you will find that patch 21784370, which added adf-share-support-12.1.3.0.41.jar to $SPLEBASE/etc/lib is removed.  As a result, the following error will return when starting the application when tailing the weblogic_current.log:

Caller should ensure that a DefaultContext is proper for this use.
Memory leaks and/or unexpected behaviour may occur if the automatic initialization is performed improperly.
This message may be avoided by performing initADFContext before using getCurrent().
For more information please enable logging for oracle.adf.share.ADFContext at FINEST level."

This is also a harmless error message and needs to be fixed on the Help engine (OHW/ADF) itself.
A separate bug fix will be provided to address this. Kindly refer to <Bug 21811196> for more details

Changes

STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:
1. Install Oracle Help for Web on an instance with CCB 2.5.0.2.0 or upgrade an instance with Oracle Help for Web to this version.

The issue with the help button not functioning can be reproduce by manually adding the removed adf-share-support.jar to the $SPLEBASE/etc/lib directory

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.