ERROR: java.lang.ClassNotFoundException: oracle.adf.share.http.ServletADFContext on CCB startup, help button not working
(Doc ID 2169605.1)
Last updated on DECEMBER 07, 2020
Applies to:Oracle Utilities Customer Care and Billing - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
On : 184.108.40.206.0 version
After upgrading an instance with Oracle Help for Web (OHW) from Customer Care and Billing CCB 220.127.116.11.0 / Framework (FW) 18.104.22.168.0 to CCB 22.214.171.124.0 / FW 126.96.36.199.0, you will find that patch 21784370, which added adf-share-support-188.8.131.52.41.jar to $SPLEBASE/etc/lib is removed. As a result, the following error will return when starting the application when tailing the weblogic_current.log:
Caller should ensure that a DefaultContext is proper for this use.
Memory leaks and/or unexpected behaviour may occur if the automatic initialization is performed improperly.
This message may be avoided by performing initADFContext before using getCurrent().
For more information please enable logging for oracle.adf.share.ADFContext at FINEST level."
STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
1. Install Oracle Help for Web on an instance with CCB 184.108.40.206.0 or upgrade an instance with Oracle Help for Web to this version.
The issue with the help button not functioning can be reproduce by manually adding the removed adf-share-support.jar to the $SPLEBASE/etc/lib directory
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document