Confirmation Pop-up Screen Keeps Appearing After Creating Payment Arrangement In OUCSS (Doc ID 2170092.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Utilities Customer Self Service - Version 2.1.0.2 and later
Information in this document applies to any platform.

Symptoms

After successfully creating a Payment Arrangement in OUCSS, you are navigated back to the Dashboard page. If you then try to go back to the Payment Arrangement page during the same session, the Confirmation Pop Up is immediately presented (without the Self Service Task ID).

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms