Problem Starting Rules Palette in V10.2 - JDK Issue (Doc ID 2170514.1)

Last updated on AUGUST 15, 2016

Applies to:

Oracle Insurance Rules Palette - Version 10.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
After downloading an environment from an existing PaletteConfig setup, and attempting to run 'asgraphicruleside.exe', the Rules palette never starts up.
The EXE initially starts, runs for approximately 10 seconds, then stops/aborts.

Expected Behavior
The Rules Palette is a stand-alone application and should start without modifications on any machine.

The issue can be reproduced at will with the following steps:
1. Download an environment from the PaletteConfig web application.
2. Unzip the environment file and double click on asgraphicruleside.exe in the bin folder.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms