Item Level Adjustment Error (Doc ID 2171484.1)

Last updated on MARCH 12, 2019

Applies to:

Symptoms

On : 7.5.0.10.0 version, Accounts Receivable (AR)

While performing the item level adjustment, PCM_OP_AR_ITEM_ADJUSTMENT opcode failing with error.

ERROR
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fm_ar_get_consumable_amount error

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a billing account.
2. Create/Add a subscription account (subordinate) under the billing account.
3. Subordinate has pipeline rating product.
4. Process the usage in rating pipeline & load using the REL.
5. Run the billing at the end of the cycle. This will calculate the tax on usage item/event.
6. After the billing, make an adjustment on the same item (which is still open).
7. Adjustment failed.
8. No real-time discount and no rating time tax involved.

Cause

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