How does CCB calculate the arrears date and age of debt at the time of severance ? (Doc ID 2172145.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Goal

Question-1:

How does CC&B calculate the arrears date and age of debt at the time of severance (either at Start Severance collection event or Cut Non Payseverance event)?

 

Question2:

Is there a different way to create severance field activities with varying priorities based on the age and dollar amount of the delinquent debt at time of severance?
For example, only create severance on an account with debt over 60 days old, however the collection process needs to include ALL debt past the due date and grace period (30 days),  not only the portion of debt that is over 60 days old. 

Solution

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