What is the difference between article view counts and Analytics click thru tracking? (Doc ID 2172365.1)

Last updated on AUGUST 15, 2016

Applies to:

Oracle Knowledge - Version 8.5.1.5 and later
Information in this document applies to any platform.

Goal

There are two ways an article can be opened, from a search result or from an article list in infocenter.  The out of the box product encourages users to use search, this is faster and more affective for finding an article in a large number of articles that have a variety of limiting factors.  Since users can only see articles that they have access to (by usergroups and optionally views) and the articles may need to be filtered by categories (products or geographies or some other article characteristic) it is much more efficient to use search.  A database query of this type is naturally very expensive and would not limit the articles very well.  The infocenter interface shows some 15 to 20 articles at a time and finding an article amongst thousands of similar articles is best done by searching based on the content in the article.  Searching can be limited using filters (or facets) based on article tagging and article characteristics either before or after the search is performed.  These two KMs show some ways to filter articles effectivly:

How to prefilter search results by certain facets? (Doc ID 1040196.1)
Different types of faceting and filtering that can be done on IM articles and non IM articles. (Doc ID 2100367.1)

Solution

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