Account Bill Cycle is Being Updated by SAACT Batch Even When the Protect Switch is Set to Yes

(Doc ID 2172367.1)

Last updated on AUGUST 23, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB 2.4.0.1.0 version, BI - Billing

ACTUAL BEHAVIOR
------------------------
Account Bill Cycle is being updated by SAACT Batch even when the protect switch is set to Yes.

Accounts are created with CI_ACCT.PROTECT_CYC_SW = Y. It has been noticed that after running SAACT batch, this switch is set to No for the accounts with pending stop Contracts.
Got some query results to confirm the end results which is SA_STATUS_FLG as '40' and PROTECT_CYC_SW as 'N'.

EXPECTED BEHAVIOR
---------------------------
While running this batch, Bill cycle code should not be changed and PROTECT-CYC-SW should not be set to N. This should avoid the behavior being experienced.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This is causing an issue as Accounts that are in pending stop are kept opened for 2 months at least before final billed. The change of the switch from Y to N is causing the account to be billed in a different cycle.

Changes

 

Cause

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