Unable to Perform End of Study Unblinding when Logging into EOSU module as a LDAP User
(Doc ID 2174167.1)
Last updated on JULY 13, 2023
Applies to:
Oracle Life Sciences Argus Unblinding - Version 7.0.5 to 7.0.5 [Release 7.0.0]Information in this document applies to any platform.
Symptoms
Issue Description:
================
Getting the following error when logging in to EOSU module as a LDAP user and executing End of Study Unblinding
Error:
'Could not connect to database for case processing (ARSI.dll). Session may have been taken over by another user. Please log out and log in again.'
Steps to Repeat:
================
1. Upgrade Argus Safety(including EOSU module) version from 7.0.5.2 to 7.0.5.3 using the instructions in the 7.0.5.3 release notes
2. Copy the following 2 files from 7.0.5.3 patch(\\p23186389_70_Generic\ArgusWeb\Bin) to EOSU Installation folder
- BusApp.dll
- ipworksssl9.dll
3. Log in to EOSU Module as a LDAP User
4. Go to EOSU|Execute EOSU
5. Choose a Profile and click on Run button
6. Check 'EOSU process' check box, select 'Dry Run' radio button and click on OK button
7. Observe that system throws the following error
Error: 'Could not connect to database for case processing (ARSI.dll). Session may have been taken over by another user. Please log out and log in again.'
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |