Error in Submission: ... "Not a number:empty String in expression[timeout >0] in function /utils/FunctionSrvr/setSessionTimeoutFromConfig" When Attempting to Access Instantis EnterpriseTrack

(Doc ID 2176340.1)

Last updated on AUGUST 25, 2016

Applies to:

Instantis EnterpriseTrack - Version 4.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the Login Page of a recently Imported SiteWand file, the following error occur:

Error in submission:
[engine-is = , engine-name = /login, time = ] Not a number:empty String in expression[timeout >0] in function /utils/FunctionSrvr/setSessionTimeoutFromConfig

The issue can be reproduced at will with the following steps:

  1. Access SiteWand
  2. Select XMLExport Option
  3. Select Data Export Options: "Export without Data"
  4. When complete, save file to accessible folder
  5. Navigate to an Empty Sitewand account
  6. Select XML Import Option
  7. At the Option: Upload Configuration File: click the "Browse" button
  8. Navigate to the folder location of the file
  9. At the Option:Engine Import Option: Select "1. do not over-write engines of same name " (as this is an empty SiteWand account.
  10. Import is successful
  11. When attempting to Login with the login engine, or the URL of the environment the above Error will appear.

 

Changes

 SiteWand account was recently exported with Data Export Options: "Export without Data" and Imported into SiteWand Account, then attempt to access was launched.

Cause

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