Launch Demantra Workflow Is Running More Than 3 Hours . The logs shows Workflow timed out. Check status of the workflow. (Doc ID 2176417.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.3.1.5 and later
Information in this document applies to any platform.

Symptoms

On :  12.2.4 version, Performance

When attempting to run Launching Demantra workflow to call CTO Upload Consensus Forecast - Org, Week workflow
the following error occurs.

ERROR
-----------------------
Launching Demantra workflow - CTO Upload Consensus Forecast - Org, Week
Launched workflow successfully.
Workflow Process Id - 783828
Please check the workflow process status from workflow manager.
CTO Upload Consensus Forecast - Org, Week Workflow timed out. Check status of the workflow
CTO Upload Consensus Forecast - Org, Week Workflow timed out. Check status of the workflow

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Demantra Demand Management System Administrator responsibility
2. Navigate to Other > Requests .
3. Submit the request: Launch Demantra work flow passing as parameter: CTO Upload Consensus Forecast - Org, Week
4. Request is completing with warnings.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run Launching Demantra workflow with parameter CTO Upload Consensus Forecast - Org, Week. Because of this, demantra forecast can not be publish to ASCP.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms