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Customer Information Map Zone Shows Error If A Premise Has More That 3 Financially Responsible. (Doc ID 2176620.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


The goal of this article is to provide an explanation why the Customer information Map Zone shows an error if a premise has more that three financially responsible.

If a customer has multiple financially responsible people (three or more) in the same premise, the Customer Information (Map Zone) will show an error message saying “The server has encountered a problem. Please contact your system administrator.” This error message shows up for every person on the premise.


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