Instance not starting with Error Connection timed out

(Doc ID 2176683.1)

Last updated on JANUARY 29, 2018

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.


IMWS instance not starting up correctly.

Aug 23, 2016 4:02:30 AM org.apache.catalina.core.StandardContext resourcesStart
SEVERE: Error starting static Resources
java.lang.IllegalArgumentException: Document base /u000/app/OKM_imws/Knowledge/IM/instances/InfoManager/appserverim/webapps/InfoManager does not exist or is not a readable directory
at org.apache.naming.resources.FileDirContext.setDocBase(
at org.apache.catalina.core.StandardContext.resourcesStart(
at org.apache.catalina.core.StandardContext.startInternal(
at org.apache.catalina.util.LifecycleBase.start(

{} Connection timed out
at org.apache.axis.AxisFault.makeFault(
at org.apache.axis.transport.http.HTTPSender.invoke(
at org.apache.axis.strategies.InvocationStrategy.visit(
at org.apache.axis.SimpleChain.doVisiting(

IQServiceProcessor: expirationMilliSeconds=3000000
IQServiceProcessor. processRequest [AuthenticationService] method [authenticationResponse]
Instance of IQServiceManager created on the server!
Getting mapper
Found mapper = class
Mapper Instance =
TERM trapped. Shutting down.
Aug 23, 2016 6:13:41 AM org.apache.coyote.AbstractProtocol pause
INFO: Pausing ProtocolHandler ["http-bio-8228"]
Aug 23, 2016 6:13:41 AM org.apache.catalina.core.StandardService stopInternal
INFO: Stopping service Catalina


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