Error Starting Task On MDT due to Missing Child Element named sortSequence (Doc ID 2177085.1)

Last updated on MARCH 23, 2019

Applies to:

Symptoms

Users are getting a pop-up error when selecting the "Complete" button after going enroute on any order.  Pressing the "Start" button displays a red error message "An error occurred during script execution." Clicking OK, brings the user back to the enroute screen. The same thing happens if we select "Start" after going to the "Arrived" screen.

In the log files there is an error regarding the Remark Types:

ERROR
-----------------------
[SYSTEM] 201X-01-01 01:01:26,517 FATAL com.splwg.base.support.mcp.scripting.MCPScriptingException Unable to collect target element data for move command -
move "$Remark/sortSequence" to "localScriptData/validRemarkTypes/validRemarkTypesList[$index]/sortSequence";

com.splwg.base.support.mcp.scripting.MCPScriptingException: Unable to collect target element data for move command -
move "$Remark/sortSequence" to "localScriptData/validRemarkTypes/validRemarkTypesList[$index]/sortSequence";
...
Caused by:
com.splwg.base.support.mcp.scripting.actions.NoTargetSegmentByNameException:
Could not find child element named sortSequence defined as child of this element in schema

Cause

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