My Oracle Support Banner

MSS Throwing Error Message when Un-assigning TN's in a PSR Orders (Doc ID 2177153.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.



Issue with un-assigning TN's after upgrade to 621.b1039.

After the upgrade to MSS 621.b1039, if you try to unassign a Telephone Number on a customer's service order (SR), users are experiencing the following:

MSS will not let you do it and is throwing the error message below.

This is an issue that we need to get resolved ASAP. It's happening in UAT and Production, and was not an issue before we upgraded to 621.b1039.

Tested with Ported Telephone Number (Created) and it does not have the issue.


Error un-assigning telephone number NPA-NXX-NNNN
Please contact support.


The issue can be reproduced at will with the following steps:

1. Create a PSR order for a TN product
2. Assign TN, normally - TN show as New in the order

  ===> TN status change to Pending

3. Before completing the order, Un-assign the TN - getting error message:

    Error unassigning telephone number NPA-NXX-NNNN // Please contact support.

5. Trying to assign above TN in another PSR order

  ===> MSS will not allow b/c the number is in Pending state.


User are unable to quickly fix orders if a mistake is made or the customer decides to change a TN on an open order.

Also, it prevents us from using the number on future orders.


 a. while in the error window - Delete the TN service item from the order
 b. while the order is not task assigned - Redo the search for the
    assigned TN, using status <None> and then Search;
    >>  MSS will allow Un-Assign (left arrow) and clear the unwanted TN
 c. after tasks are assigned to the order and in provisioning mode
     - Supp Correct to change TN



 Customer upgraded to MSS 621.b1039


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 a.  621.b1067 users
 b. 621.b1039 users: 
 c. Other Users: 

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.