Create Item Request Screen in Handheld Always Incorrectly Shows 0 Stock On Hand (SOH) for Non-Sellable Items

(Doc ID 2177198.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 13.0.7 and later
Information in this document applies to any platform.

Symptoms

When trying to create an item request in Handheld (HH) in Store Inventory Management (SIM), the available SOH is displayed incorrectly as 0 for non-sellable items.


Steps to Reproduce:

  1. Find a Non-Sellable item with available SOH > 0.
  2. Log in to SIM wireless handheld, navigate to 2-Inventory Management, 3-Item Requests > 1-Create Item requests.
  3. Enter the request date, then enter the item.
  4. Observe the SOH is shown as 0 qty.

Cause

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