'Unexpected Exception Occurred' Message Appears in Manager Override Login Screen During Return Flow (Doc ID 2177261.1)

Last updated on JANUARY 09, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to perform a Manager Override during the Return flow, the following error occurs.


Steps to Reproduce:

  1. Select F3 POS
  2. Select F2 Return
  3. Manager Override pop up window appears
  4. Enter the wrong manager credentials using onscreen keyboard

Result:
  Unexpected Exception occurred screen is displayed.

Cause

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