Avid-Third Party Reports Transferred Id Cancelled On DIVArchive Side (Doc ID 2177542.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle DIVArchive - Version 6.5 and later
Information in this document applies to any platform.

Symptoms

On : 7.1 version, AVID Interface

ACTUAL BEHAVIOR
---------------
Avid/AMC requests are failing to process, being closed on the DIVArchive side.

EXPECTED BEHAVIOR
-----------------------
Avid/AMC requests should be able to process successfully.

STEPS
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The issue can be reproduced at will with the following steps:
1. Submit request for archive/restore in Avid
2. Monitor for request failure on Avid side, review the aborted request on the DIVArchive side.



Changes

 If network switch changes have occurred, or IP changes have been made, this can cause an inability to communicate to the IP's needed to use the AMC service.

Cause

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