Intermittent error "General Error: smtp_code: Error 0" received while sending large attachments. (Doc ID 2177806.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

Oracle Communications Convergence 3.0.1.0.0
Oracle Communications Messaging Server 7.0.5.31.0 64bit

It is possible to receive an intermittent SMTP error while sending emails from Convergence to any destination. This problem is frequently observed while sending emails with larger attachments.

Examples of such errors:

httpd[22917]: General Error: smtp_code: Error 0
httpd[22917]: Network Warning: saveSmtp: DATA . failed
httpd[22917]: General Warning: saveSmtp failed: SMTP Error
httpd[22917]: General Information: [xxx.xxx.x.xx:xx] GET /mbox.mjs?rev=3&mbox=INBOX&coun


Changes

 

Cause

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