On Demand Regular Billing, Batch has Cutoff Set to 500 and not Creating Billable Charges (Doc ID 2178114.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On ORMB 2.4.0.1.0,

User experiences following behavior:

1. Uploaded a file with 807 (on demand regular billing).
2. Submitted the file
3. Went in as manager to approve the file.
4. First tried to use 'approve all' to approve all the records. The batch ran (have cutoff set to 500) and completed in few seconds and did not process
anything. No billable charges were created --> this is also an issue.
5. Since that did not work, went to the file again and tried approving 50 records at a time.
6. Observed that
  system is taking upto 2 minutes to approve the batch of 50.
  once the approve button is clicked, it is disabled. However within that 2 minutes it gets enabled again.
  and since the user is waiting for 2 minutes and is not sure why it is taking so long and there is no visual
  que to the user that, they are clicking the button again. if the button is clicked again it is creating duplicate billable charges.

Cause

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