Manually Extended Capabilities On Activity Overridden By External Activity Updates From CC&B

(Doc ID 2178301.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.0 to 2.2.0.3.8 [Release 2.2]
Information in this document applies to any platform.

Symptoms

Manually Extended Capabilities on Activity Overridden by External Activity Updates from CC&B

In trying to leverage the new Attributes functionality in MWM 2.2, you have created a custom Algorithm on the Validate Status of the M2-Activity BO. This Algorithm checks for a Premise Characteristic from CC&B and, if found, updates the Activity by Extending the Worker Capabilities and adds an Attribute of "Security Clearance". If the Field Activity in CC&B is later updated (rescheduled, for example), the Attribute is deleted, but the "Override Capabilities" flag remains "Extend".

This was also  recreated manually, without any custom Algorithms.

- Create a Field Activity in CC&B
- Update the MWM Activity by Extending the Worker Capabilities with an Attribute
- Reschedule the FA from CC&B or perform some other FA Update to trigger the message
 - MWM Activity is rescheduled/updated, but the Attributes are deleted and "Override Capabilities" flag remains "Extend" even though there are no longer any Worker Capability extensions.

The hope would be that the initial overrides/extensions set on the Activity during the creation (Validate step) remain on the Activity in MWM even though it was updated from CC&B.

Changes

 

Cause

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