System error during launch request validation, Please contact demantra application administrator (Doc ID 2179057.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle Demantra Demand Management - Version 12.2.5.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5.1 version, Workflow

When attempting to run New Product launch,
the following error occurs.

ERROR
-----------------------
System error during launch request validation. Please contact Demantra application administrator.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Collaborator Workbench.
2. Open New Product Launch Management worksheet.
3. Run New Product Launch method.
4. It fails.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot launch a new product. The feature of copy data from a source product at a given site/account to a new product can not be used , making impossible to introduce and forecast new products.

Cause

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