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All Scheduled Reports Fail for Instantis EnterpriseTrack (Doc ID 2180072.1)

Last updated on APRIL 04, 2019

Applies to:

Instantis EnterpriseTrack - Version 15.2.4.0 to 17.1 [Release 15.2 to 17.1]
Instantis EnterpriseTrack Cloud Service - Version 15.2.4.0 to 17.1 [Release 15.2 to 17.1]
Information in this document applies to any platform.

Symptoms

None of the Scheduled Reports ran successfully and no emails were generated to make user aware.

The issue can be reproduced at will with the following steps:

  1. Users have scheduled reports set to run
  2. The environment has a Report failure email set up to alert when reports do not run
  3. Reports are not received, and no failure email received.

NOTE: Administrative users can also verify the last attempted Run of the any report with the following instruction:

Navigate to Administration > Resource & Security Admin > Resource Admin Reports > Scheduled Reports By Resource Report [link] to review the "Date of Last Run Attempt" column.

Verification in Instantis trace log will look something like this:

TP-Processor20:dct.DCT:USER MISTAKE DETAILS:{<
USER MISTAKE TRACE:
The Date1 argument passed to 'daysbetween' cannot be null. in expression [days = daysbetween(due_date_,now())]
at instantis.expr.EvaluationException.newException(EvaluationException.java:26)
at instantis.expr.ExpressionImplementation$Value.evaluate(ExpressionImplementation.java:4033)
at instantis.dct.DCT$DCTAccumulator.step(DCT.java:88) at instantis.dct.DCT.evaluate(DCT.java:1803)
at instantis.dct.DCT.evaluate(DCT.java:1791)

Changes

Patchset 15.2.4.0 was applied to the environment less than a week prior.

NOTE: Although the patchset was installed just prior to this even, this was not triggered by the installation of this patchset.  This was a different cause.

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Workaround:
 Permanent Solution:
 Release / Version Solutions Available
 Notifications of Patchset and Version releases: 
 Cloud Service Customers
 On-Premise Customers
References


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