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CCB - SOM FA Sync Failure not reflected properly in CCB Sync Request Maintenance (Doc ID 2180285.1)

Last updated on OCTOBER 05, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 and later
Oracle Utilities Smart Grid Gateway - Version 2.1.0.3 and later
Information in this document applies to any platform.

Symptoms

If a FA Sync Request is sent from CCB to MDM/SOM and there is no proper DVM FA Type mapping, SOM will reject the Sync Request which pushes the CCB Sync Request to the Error status.  However, the CCB Sync Request does not show the error on the Sync Request page either in the Exception Details or Log tab

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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