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Write Off Request Does Not Support Credit Write-offs (Doc ID 2180768.1)

Last updated on JUNE 06, 2018

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Write-off request functionality does not support Credit write-offs.
On creating a write off request for an account, only open billed financial transactions are available. There is no facility to select an excess payment for write off.
 It is expected that Credit Write-Off to be necessary feature that needs to included in the product.

Due to this issue, users cannot make use of the needed functionality .

Cause

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