Write Off Request Does Not Support Credit Write-offs
Last updated on JUNE 06, 2018
Applies to:Oracle Financial Services Revenue Management and Billing - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
Write-off request functionality does not support Credit write-offs.
On creating a write off request for an account, only open billed financial transactions are available. There is no facility to select an excess payment for write off.
It is expected that Credit Write-Off to be necessary feature that needs to included in the product.
Due to this issue, users cannot make use of the needed functionality .
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms