Address Update Failing In BRM With Session Timeout Error (Doc ID 2181012.1)

Last updated on AUGUST 27, 2023

Applies to:

Symptoms

On Oracle Communications Billing and Revenue Management (BRM) Applications 7.5.0.14.0 version, Subscription Management, the below problem is observed during Siebel - AIA - BRM Oracle stack implementation.

When the users update the address of the customer from CRM, it leads AIA to call the opcode PCM_OP_CUST_UPDATE_CUSTOMER to modify the address followed by the second opcode PCM_OP_CUST_SET_STATUS. As per AIA calling both opcodes is an OOTB behavior.

Here it is observed that for some accounts with several child non-paying accounts (in this case is 234 child accounts with Pay_type = 10007, and one is in inactive status, the rest are active) , the PCM_OP_CUST_SET_STATUS opcode takes unusually very long time and the session times out AIA and fails to update the address.

This opcode works fine in PS2 environment while it gets hanged in PS14 environment. The exactly same account is tested in both environments and find a difference in behavior.

Changes

 Software Changes.

Cause

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