Last updated on SEPTEMBER 13, 2016
Applies to:Oracle Utilities Network Management System - Version 220.127.116.11 and later
Oracle Network Management for Utilities - DMS - Version 18.104.22.168 and later
Information in this document applies to any platform.
AMI type calls that are being reported via the Mutlispeak adapter (nms-multispeak.ear) are being placed into the INCIDENTS table with the OBJECT field populated with the DEVICE_ID (from CES_CUSTOMERS) instead of the device ALIAS.
This results in the outage showing up in the JOBS table and thus the Work Agenda with an alias of the DEVICE_ID instead of the actual ALIAS value.
How to configure AMI outages that are created properly show the device ALIAS and not the DEVICE_ID?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms