How to Configure AMR Outages Reported From Multispeak Use ALIAS Instead Of DEVICE_ID?
(Doc ID 2181906.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Utilities Network Management System - Version 126.96.36.199 and later
Oracle Network Management for Utilities - DMS - Version 188.8.131.52 and later
Information in this document applies to any platform.
AMI type calls that are being reported via the Mutlispeak adapter (nms-multispeak.ear) are being placed into the INCIDENTS table with the OBJECT field populated with the DEVICE_ID (from CES_CUSTOMERS) instead of the device ALIAS.
This results in the outage showing up in the JOBS table and thus the Work Agenda with an alias of the DEVICE_ID instead of the actual ALIAS value.
How to configure AMI outages that are created properly show the device ALIAS and not the DEVICE_ID?
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