Payment Transfer Request – Tender Cancellation Leading to Payment Request Getting Stuck (Doc ID 2182324.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.4.0.1.0 version, PY - Payment

ACTUAL BEHAVIOR
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Payment Transfer Request – Tender Cancellation leading to Payment Request is stuck.


Consider a Payment Tender that is Transferred using Payment Request and it goes to Deferred Distribution. If meanwhile, the bank sends a Returned Payment due to Non Sufficient Funds, the Tender would get cancelled. The Transfer Request gets processed by the Monitor and Distributes the Payment and would error out on Freeze as the Tender is cancelled already. At this time, the Request is stuck with Freezable Payments, and an unbalanced Payment event.
There is no option in the Life cycle to handle such scenarios as the only option is to Freeze a Payment from the Distributed status.

Cause

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