"Error Connecting to Web Service: TicketPrintingExternalService" Error When Printing Item Tickets/Shelf Labels

(Doc ID 2182598.1)

Last updated on JANUARY 31, 2018

Applies to:

Oracle Retail Store Inventory Management - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Store Inventory Management (SIM) 15.0.1, while printing item tickets and shelf labels, the application is throwing a 'Connecting to Web Service' error.


The issue can be reproduced with the following steps:

  1. Click on Print.
  2. Click on Item Ticket.
  3. Click on Create.
  4. Enter Item Number.
  5. Select Format Type.
  6. Select Format Name.
  7. Enter the Quantity.
  8. Click on Save.
  9. Select Item and Click on Print Ticket.
  10. Application throws above error.

 

Cause

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