While Printing Item Tickets and Shelf Labels, SIM Application Throws Error: "Error Connecting to Web Service: TicketPrintingExternalService" (Doc ID 2182598.1)

Last updated on SEPTEMBER 20, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 15.0.1 and later
Information in this document applies to any platform.


In Oracle Retail Store Inventory Management (SIM) 15.0.1, while printing item tickets and shelf labels, the application is throwing a 'Connecting to Web Service' error.

The issue can be reproduced with the following steps:

  1. Click on Print.
  2. Click on Item Ticket.
  3. Click on Create.
  4. Enter Item Number.
  5. Select Format Type.
  6. Select Format Name.
  7. Enter the Quantity.
  8. Click on Save.
  9. Select Item and Click on Print Ticket.
  10. Application throws error on UI.


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