After 20478561 GANTT CHART has Different Error - FRM-40735: WHEN-CUSTOM-ITEM-EVENT Trigger (Doc ID 2183417.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Advanced Supply Chain Planning - Version 12.1.3.9 and later
Information in this document applies to any platform.

Symptoms

12.1.3 .9.1
with patch 20478561

PROBLEM
-------------
We applied the patch and find error resolved - FRM­40735: POPUP7 trigger raised unhandled exception ORA­06502

BUT now we have another problem

For our heavily loaded resources we find Gantt buttons not working and see error in status bar
FRM-40735: WHEN-CUSTOM-ITEM-EVENT trigger

AND when trying to drill to Gantt chart from Navigator - we get error window showing
DEVELOPER ERROR: MSC_Popup_pvt.Gantt_chart: Error calling MSCGANTT.Initialize

STEPS
--------
1. After patch and problem reported we did the following:
Recompile the FMB and PLL files

2. That did not help so then we had them
a) clear java cache locally
b) use adadmin to regenerate JAR files

3. when that did not resolve we got the java console with debug on and screen shots shown above.


EXPECTED BEHAVIOR
----------------------------
These should work without failure

BUSINESS IMPACT
----------------------
cannot use this feature properly

Cause

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