Baseline Updates Fail When CAS Crawls Should Start (Doc ID 2183710.1)

Last updated on SEPTEMBER 28, 2016

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.2 and later
Information in this document applies to any platform.

Symptoms

Summary

Baseline updates fail abruptly during CAS crawl steps.

Error

2016-09-09 12:29:56,278 INFO [/cas] [654694538@jetty-4] com.endeca.itl.service.CasCrawlerImpl: [PROD] startCrawl start
2016-09-09 12:29:56,279 ERROR [/cas] [654694538@jetty-4] com.endeca.itl.service.CasCrawlerImpl: [PROD] Crawl not found
2016-09-09 12:29:56,279 ERROR [/cas] [654694538@jetty-4] com.endeca.itl.service.CasCrawlerImpl: Error executing method CasCrawl

Changes

 There was recently a storage (HDD) hardware failure on the CAS host.

Cause

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