Error:'NullPointerException' in Web Client While Exporting Random Change Orders (Doc ID 2185658.1)

Last updated on OCTOBER 13, 2016

Applies to:

Oracle Agile Product Collaboration - Version 9.3.3.0 to 9.3.4.0 [Release 9.3]
Oracle Agile PLM Framework - Version 9.3.3.0 to 9.3.4.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

For random Change Orders ATOs are not moved to Destination.

Error

  1. Web Client || ATO || History  "Unable to extract {0}. See the log for details"
  2. Web client || Export Wizard    "NullPointerException"

Steps

The issue can be reproduced at will with the following steps:

  1. Log into Web Client.
  2. Release Change Order.
  3. ATOs are not moved to the Destination
  4. Destination fails with Error: "Unable to extract {0}. See the log for details".
  5. Export the same Change Order in axml format.
  6. Error: "NullPointerException"

Cause

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