Last updated on OCTOBER 19, 2016
Applies to:Oracle Network Management for Utilities - DMS - Version 184.108.40.206 to 220.127.116.11 [Release 1.12]
Oracle Utilities Network Management System - Version 18.104.22.168 to 22.214.171.124 [Release 1.12]
Information in this document applies to any platform.
On : 126.96.36.199 version, Web Workspace
If you send a call that has a clue with symbol of 0, the viewer shows a phone symbol.
The expected behavior is that since the call has a clue, the viewer should attempt to show it, but since its symbol is 0, it should draw nothing.
(If you send a call that has no clues, the viewer does not show anything. If you send a call that has one or more clues, the viewer shows the highest priority clue. In either case, the viewer does not show a phone symbol.)
The call symbol should not get displayed if it has no clues and Call Display is not on
To reproduce the issue on an OPAL system:
Start Web Call Entry.
Submit a call for "ALVIN + FRANCES P BARBER" with these settings:
Power: All Power Out
Cause: Other/See Remarks
Start Web Workspace
In the Authority tool, subscribe to all zones
Start a viewer
Search for device T20929
The phone symbol will appear - even though the trouble code for the clue has a symbology of 0.
INSERT INTO srs_trouble_codes VALUES ('Cause', 2, 'Other/See Remarks', 'default', 8, 0, '', 'Other', 1, 1, 0, '');
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