PROD 600BILL Batch not Generating Bill and Bsegs Even If Billable Charges are Present on IGA Account (Doc ID 2185923.1)

Last updated on SEPTEMBER 29, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.4.0.1.0 version, BI - Billing

ACTUAL BEHAVIOR  
---------------------------------
PROD 600BILL batch not generating Bill and Bsegs even if billable charges are present on IGA account.

User came across one scenario in production where BASE account linked to IGA has transactions since Jan-2016 for which billable charges are created but the IGA has no bills since 2012. They wonder what would be the criteria for BILL batch to generate bills as there are no Bill/BSEG but billable charges are present for transactions.

User confirms that member was not linked to any other IGA. The only difference compared to usual IGA-DDA relationship is that member has account type BASE and not DDA so it has only volume
contract, so even on IGA there is only volume contract linked with this member. But this should not be a problem since all billable charges were on volume contract itself.

EXPECTED BEHAVIOR
------------------------------------
An invoice should get generated as volumes appear on the feed.

BUSINESS IMPACT
---------------------------------
The issue has the following business impact:
Due to this issue, users cannot generate invoice for such accounts which is affecting production.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms