Search Resource API Call Results in Timeout Error "Total Request Duration of X Milliseconds Exceeds Configured Maximum Request Duration" in Instantis EnterpriseTrack (Doc ID 2186186.1)

Last updated on OCTOBER 17, 2016

Applies to:

Instantis EnterpriseTrack - Version 16.1.1.1 and later
Instantis EnterpriseTrack Cloud Service - Version 16.1.1.1 and later
Information in this document applies to any platform.

Symptoms

When running Search Resource API, the following output is returned:

{"global_properties": {"char_set": "UTF-8","date_format": "MMM/dd/yyyy","language": "en","api_version": "16.1"},"response_data": {"request_type": "search","entity_type": "resource","response_code": "9999","response_desc": "Total request duration of 300971 milliseconds exceeds configured maximum request duration. To turn off this limit, modify the application to call "setinternaloption('request.disableTimeouts', 'true')"."},"app_data": {"

Changes

 

Cause

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