InfoManager Change Category Sort To Alphabetical

(Doc ID 2186306.1)

Last updated on OCTOBER 12, 2016

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.

Symptoms

On : 8.6 version, Information Manager Console

The actual behavior being reported is the sort order of Categories in IM is not alphabetical. In this release of IM, the categories appear randomly/not sorted properly. Rearranging them after the categories have been added does not resolve the issue.

It is expected that categories should appear in the Properties pane of the document in alphabetical order, not randomly.

In Information Manager Console:

1. Go Repository
2. Click Categories
3. Add categories A, D, B, C, E
4. Save
5. When finished, click on Content add add content

Note: Categories are not alphabetized.

6. Go back to Repository
7. Go to Categories
8. Rearrange categories so they appear alphabetized
9. Go back to Content tab
10. Add content

Note: the properties pane is still not arranged alphabetically

Business impact is this causes some difficulty in validating the categories for the 50 states.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms