Customer Update Is Going To Idle State (Doc ID 2186699.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.8.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.2.0.8.0 version, Customer data management

The customer updater going to idle state.
Similar issue reported before and after IP2 upgrade where customer Updater is not consuming any events from IFW_SYNC queue and going to idle state.

 

 

NOTE: There were no DB connection issues during this period.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, ECE cache will not have the latest information

Changes

 

Cause

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