Demantra Patch Installations Fails with "iawin32.dll not found"

(Doc ID 2187025.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.3.0 and later
Information in this document applies to any platform.

Symptoms

Using Oracle Demantra Demand Management / Patch Installation
On 12.2.5.1,
When attempting to apply Patch 23016941 - ENGINE FAILS IN DEMANTRA 12.2.5.1
the following error occurs:

ERROR
-----------------------
Flexeraaxx$aaa: C:\Users\mmateti\AppData\Local\Temp\4\I1469027114\Windows_Pure_64_Bit\resource\iawin32.dll not found

-- Steps To Reproduce:

Customer states the issue can be reproduced at will at customer site with the following steps:
1. Run the installer for Patch 23016941
2. Observe the noted error

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms