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"Invalid DateTime" (11001, 1850) In CCB & MWM Integration Due To Inconsistent OUAF Time Configurations (Doc ID 2187147.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Oracle Process Integration Pack for Oracle Utilities Field Work - Version 3.1 and later
Oracle Utilities Customer Care and Billing - Version 2.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

OUAF/FW - Oracle Utilities Framework
PIP/PIP-FW - Oracle Process Integration Pack for Oracle Utilities Field Work
CCB - Oracle Utilities Customer Care and Billing
MWM - Oracle Utilities Mobile Workforce Management
XSL - eXtensible Stylesheet Language

On FW PIP 12.1, CCB 2.4, MWM 2.1


ACTUAL BEHAVIOR
---------------
CCB & MWM Integration Error

MWM transaction processed and sent the message to PIP. But, it failed to update the CCB record to complete due to date time issue.
Customer has not done any customization and all three systems are using the same NLS date format and are using AMERICAN/Eastern timezone date format. It seems PIP is doing translation of date/time into the format not acceptable by CCB.

Error log from CCB:

 

Cause

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