Problem with Recycle with Suspense Add - Not Using The Original Suspense Number. (Doc ID 2187764.1)

Last updated on SEPTEMBER 28, 2016

Applies to:

Oracle Insurance Policy Administration J2EE - Version 10.2.2.0 to 10.2.2.4 [Release 10.0]
Information in this document applies to any platform.

Symptoms

On : 10.2.0.0 version, Accounting
 
Problem Description
When recycling a suspense add by running an activity prior to the suspense add, the suspense item is properly being reopened, but it is no longer associated to the new pending activity.
When the new pending activity is run, a new suspense ticket is generated, leaving the original suspense ticket open and unattached.
However, when first opening the active suspense add activity in order to recycle it, the new pending activity stays attached to the suspense ticket.  

Expected Behavior
In the GenerateSuspense Business Rule if is configured, the expectation is to reopen the suspense on reversal and then close out on process.

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Recycle an activity which has Generate Suspense configured
2. Note that the original Suspense is not opened, rather and new Suspense is created causing multiple Suspense numbers for the same money.

Changes

 

Cause

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