Billing Care : Notes Not Visible In Payment Allocated To Account From Suspense
(Doc ID 2187786.1)
Last updated on MARCH 28, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.15.0 to 7.5.0.15.0 [Release 7.5.0]Information in this document applies to any platform.
Symptoms
On Oracle Communications Billing and Revenue Management (BRM) Applications 7.5.0.15.0 version, Billing Care, it is observed that the notes section is not visible for the below scenario.
Scenario:
Billing care : Notes section not visible in payment allocated to account from suspense
Steps:
The issue can be reproduced with the following steps:
1. Create a suspended payment for $11 and allocate $10 to a BRM account.
2. From the ‘Newsfeed’ at the account level , When we drill down into the payment that was allocated($10) and look at the payment detail.
3.There is no option to add a note on this particular payment.
Changes
Software changes.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |