LDAP User Can Login to Agile But Fails to Approve With LDAP Password (Doc ID 2188532.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

When the specific LDAP user tries to approve Change with LDAP password, below error occurs:

Error

Invalid approval/rejection password


What is Working

User can login to Agile using the same LDAP password successfully
Happening only for specific user, the most of the LDAP users can approve with LDAP password

 

Facts

There are multiple LDAP servers integrated to Agile

Steps to Reproduce

1. Login to Web Client as problem user using its LDAP password
2. Goto My User Profile, and make sure that General Information | Use Login Password for Approval is set to Yes
3. Goto Workflow Routings tab, and open the Change which is waiting for user's approval
4. Click Approve
5. Input the same password used in step 1, and Approve
6. Gets error

Cause

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